Frequently Asked Questions
- 1. What is The New Blue Wireless?
- 2. What is your coverage area?
- 3. Does this mean that someone outside the coverage area can’t call me? No. As long as you are in the Blue Wireless coverage area, you can receive calls from anywhere.
- 4. Will the phone work in my house?
- 5. Can I call people outside the coverage area?
- 6. What is the catch?
- 7. What about my credit?
- 8. How long is the contract?
- 9. Do you offer the internet access?
- 10. Do you offer ring-tones?
- 11. What is the upgrade program?
- 12. Are you planning to expand the coverage area?
- 13. What is The New Blue Wireless’ payment policy?
- 14. Why is there a payment fee if I pay in person?
- 15. What is AutoPay?
- 16. What happens if I miss a payment?
- 17. What is The New Blue Wireless’ return policy?
- 18. Does The New Blue Wireless support hearing aid compatible phones?
Answers to Frequently Asked Questions
1. What is The New Blue Wireless?
The New Blue Wireless is an affordable wireless service provider. We offer unlimited calling for a flat monthly rate starting at $18. Which means as long as you are in our large coverage area you can use your phone as much as you want without having to worry about the cost. Additionally, most calls to numbers within our large coverage area are considered local.
2. What is your coverage area?
The New Blue Wireless offers coverage in many cities coast-to-coast. Please refer to our coverage map for more details.
3. Does this mean that someone outside the coverage area can’t call me? No. As long as you are in the Blue Wireless coverage area, you can receive calls from anywhere.
No. As long as you are in the Blue Wireless coverage area, you can receive calls from anywhere.
4. Will the phone work in my house?
As long as you are within our coverage area your phone should work in your home. 4
5. Can I call people outside the coverage area?
Yes, the New Blue Wireless offers an exceptional calling plan that will allow you to call anywhere in the US for only $36 per month—this is in addition to unlimited local calling, custom calling features, unlimited text messaging, and unlimited mobile web.
6. What is the catch?
With The New Blue wireless there is no catch—you truly have unlimited minutes every month—this means you can talk as much as you want, as often as you want for one low monthly fee! 6
7. What about my credit?
At The New Blue Wireless we do not require a credit check, so whatever your credit rating you are a perfect customer for Blue wireless!
8. How long is the contract?
At The New Blue Wireless there is no contract. We offer unlimited service at an affordable price without a long-term commitment! At Blue wireless you are in control of your wireless service.
9. Do you offer the internet access?
Yes. The New Blue Wireless does offer unlimited mobile web for the lowest price in the industry!
10. Do you offer ring-tones?
Yes. The New Blue Wireless does offer FREE downloading of ringtones. Stop by a store for additional information or click here .
11. What is the upgrade program?
Since we do not require a contract, you are able to upgrade your phone at any time. To do so you simply pay the retail price of the phone you would like and a $15 ESN change fee.
12. Are you planning to expand the coverage area?
As a growing wireless provider, we are committed to constantly examining and improving our network to meet our customer’s needs.
13. What is The New Blue Wireless’ payment policy?
Your bill is due on the 1st or 15th of each month depending on your bill cycle date. This date will remain the same as long as you are a Blue Wireless customer. Failure to make your payment by the specified due dual will cause your service to be interrupted.
14. Why is there a payment fee if I pay in person?
Like most wireless providers, Blue Wireless charges a small in store payment fee to cover processing.
15. What is AutoPay?
The New Blue Wireless offers several payment options. The most convenient is our AutoPay program. This allows you to have your monthly bill paid automatically with a credit card on file—you also may be eligible to save $5 per month using this option. See a store near you for details,
16. What happens if I miss a payment?
If you miss a payment, your service will be interrupted. You can re-connect service by making your payment and paying a re-activation fee.
17. What is The New Blue Wireless’ return policy?
You may return your phone if it is within 3 (three) days of purchase and you have used the phone for 90 (ninety) minutes or less. Receipt and original packaging are required.
18. Does The New Blue Wireless support hearing aid compatible phones?
Yes. The New Blue Wireless does offer hearing aid compatible phones which support both M and T ratings.
